FAQ: Special Section
For customers who used to receive Channel Guide through their cable companies

When can I expect to receive the magazine?




How can I tell if I already renewed?

How do I check the status of my subscription?

Log in at www.channelguidemag.com/myaccount to find your expiration date and status of payments or to renew or pay your bill. You can also change your address or email address here. —->

How do I sign up for your free VIP service and get a digital issue of the magazine?

You don’t have to wait for the mail to get your next issue of Channel Guide Magazine. Exclusive to print subscribers only, we offer a FREE digital issue of the magazine where we email you a link to access it 10 days before the end of the month. To sign up, go to: https://www.channelguidemag.com/all-access/

How do I sign up for your free enewsletter 5toWatch?

Every week Channel Guide sends out a free enewsletter suggesting the five best programs to watch this week. If you’d like to receive it, simply enter your email address in the form to the right.


My channel lineup on the back cover isn’t correct

Please contact us directly at 888-333-5388, and we will gather the necessary information from you to get you the correct lineup.

Why aren’t my local networks or local channel numbers included?

Channel Guide serves other cities within your time zone that have different channel lineups and local broadcast networks. We have to accommodate them all. Your local networks have been replaced with national broadcast feeds. What that means is that instead of programming listings for local networks like WJLA-ABC7, WPXI or CBS5, the publication lists the national feeds of ABC, NBC, CBS, etc. It’s important to note that prime-time programming is the same no matter where you live (everyone sees Grey’s Anatomy on ABC Thursdays at 9pm ET/PT); however, daytime programming can vary from market to market because local broadcasters can select what programming they will air during the afternoon. You can use your onscreen programming guide or visit www.channelguidemag.com for local afternoon listings.

I’m missing pages during the late-night hours?

Your publication lists programming from the hours of 8am to midnight on weekdays and 24 hours on the weekends. If you’re looking for late-night programming Monday through Friday, print subscribers can download our expanded digital edition that features 24-hours of programming by signing up to our VIP program at https://www.channelguidemag.com/all-access/

Why are there networks listed that aren’t available to me?

Some networks are only available with a digital cable subscription — like H2, Bio Channel, Hallmark Movie Channel and LMN — and other networks require a premium subscription — like HBO, Showtime, Cinemax and Starz. Double-check with your cable or satellite provider if you are unsure if your package includes a network or not.

How do you determine what networks are listed?

There are many factors we consider when determining what networks are listed in the magazine. First, we look at the National Cable Television Association’s research on the top cable networks, specifically its ranking of what networks reach the majority of homes. Then we look at the complexities of the programming content offered on a network. For instance, movie networks take precedence over networks like C-SPAN, which has little or no time-specific or title-specific programming. We also prefer to list networks that can provide monthly schedules versus weekly schedules — this is, of course, to ensure we can offer you accurate, up-to-date programming information.

I have an HD television — where can I find programming in HD?

Today almost all of the programming airing on cable and broadcast networks is available in HD (high definition). Most cable and satellite providers require you to have an HD receiver to watch programming in HD. Please keep in mind that just because you have an HDTV doesn’t necessarily mean you are watching a show in HD. You must watch HD content on a network’s specific HD channel. For example, Time Warner Cable airs ABC on Channel 12 in standard definition, and on Channel 1012 in HD. Most cable operators also have a function on their remote control where if you press the “Select” key a drop-down menu will appear and you can select “Watch in HD.” Selecting “Watch in HD” will immediately take you to that network’s HD channel.

FAQ: Special Section
For customers who used to receive Channel Guide through their cable companies


Is the time zone specific edition of Channel Guide different from my current magazine?

Our time zone specific edition is very similar to your custom publication only you won’t have any ads from your cable operator included in it. You’ll still get the same daily programming listings for over 120 cable networks, your local channel lineup and the most comprehensive A-Z movie description section that features over 3,000 movie choices each month, plus sports listings, specials listings, editorial features and more.